Daily Archives: December 24, 2019
Search For Case Records (Episode 14)
There are three ways to search case records within Dynamics 365: Quick Search Global Search Advanced Find In Customer Service Hub, open Cases. The following screenshot shows the three ways of searching: For Quick Search Search for records, say “Product”. … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged customer service, d 365, dynamics, dynamics 365, filter, hub, search
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