Category Archives: D365 Customer Service

Understand the Modern Customer Journey (Episode-03)

Posted on October 3, 2019 by Paresh Sharma

<– Previous Episode Service has changed drastically over the last five to ten years. In the past, a customer would call and be put on hold until somebody picked up the phone to help. Today, the support landscape looks very … Continue reading →

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Customer Service Core Components (Episode-02)

Posted on October 2, 2019 by Paresh Sharma

<– Previous Episode Now we’ll look at the basic record types that are used for service management. Types of Records Customer records: In Microsoft Dynamics 365 for Customer Service, customer service requests are typically managed in relation to an existing … Continue reading →

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Introducing Dynamics 365 for Customer Service (Episode-01)

Posted on October 1, 2019 by Paresh Sharma

Customer service is a key aspect of any customer relationship management strategy. Microsoft Dynamics 365 for Customer Service has many features that organizations can use to manage the services they provide to customers. Customer Engagement Overview of Customer Service Landscape … Continue reading →

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