PSA Process Flow (Episode 04)

Following is the process flow that you can follow in Project Service Automation:

Project Opportunity

• Here you register warm leads that are interested in your project services.
• Here you define product and project related information.
• For example if you are implementing Business Central, you would specify the licenses and implementation fees related information or maybe the expenses that you want to quote.

Project Quotes

• You can create quotation from the opportunity and send it to the customer.
• It will copy all the information, that you have captured in opportunity, and put it in the quotes.

Project Planning

• In project planning you go into details of planning, for example the number of activities involved, number of resources  and man days required, scheduling and project planning.

Project Contracts

• When you mark the project quote as “Won”, it automatically creates a project contract.
• It is also considered as statement of work , like what kind of things will you deliver to the customer and also define the invoice frequency for each of the component.

Allocate Resources

• Once your project contract is defined, you are going to allocate resources to the project.
• The resource allocation is done based on the requirements.
• The resources then start working on the project.

Time and Expense Booking

• When resources are working on a project they start booking their time against the project.
• The resources start entering their time daily/weekly and also start registering the expenses that are incurred in the process. These expenses are monitored by the project manager and once approved can be billed to the customer.

Project Monitoring

• Project monitoring is not a single step, but a continuous process.
• So the moment you do planning you start performing project monitoring as well.

Project Invoicing

• Once you have reached the project contract milestone, you create an invoice and send it to the customer for billing.

Project Analytics

• Finally you perform project analysis where you can make use of the graphs, charts to identify how you are doing in the project.
• Based on the information, you can make necessary adjustments.

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