Tag Archives: case management

Case Management Dashboard Scenario (Episode 08)

Posted on October 8, 2019 by Paresh Sharma

<–Previous Episode Dashboards make it easier for users to consume and work with data. For example, a support agent may need to access cases in multiple queues such as gold and silver support queues. That same agent also needs to … Continue reading →

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Case Management Scenarios (Episode 07)

Posted on October 7, 2019 by Paresh Sharma

<–Previous Episode When agents are working on customer issues, it is important that they have all the necessary tools they need to resolve the issue from a single location. Not only does not having this information greatly impact the overall … Continue reading →

Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365 | Tagged , , | Comments Off on Case Management Scenarios (Episode 07)