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Tag Archives: case management overview
Case Management Overview (Episode-04)
<– Previous Episode What is a Case? A case typically represents a situation or incident that’s reported by a customer and that requires a resolution. Cases are designed to track the process from the initial intake of an incident, through … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged case management overview, dynamics 365
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