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Tag Archives: Case Management Process Flow
Case Management Process Flow (Episode 12)
We are going to discuss the default out of the box case process flow that is there is Dynamics 365, however, you can also add new steps and change the process according to the customer needs. Following is the flow: … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged Case Management Process Flow, customer service, D365, dynamics 365
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