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Tag Archives: dashboard
Case Management Dashboard Scenario (Episode 08)
<–Previous Episode Dashboards make it easier for users to consume and work with data. For example, a support agent may need to access cases in multiple queues such as gold and silver support queues. That same agent also needs to … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged case management, customer service, dashboard, dynamics, dynamics 365, scenarios
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