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Knowledge Base Article and Article Templates (Episode 21)

Posted on January 7, 2020 by Paresh Sharma

Knowledge Base is a collection of articles that are used by the service team to solve customer cases or provide information. An Article Template provides structure and determines how the Article is displayed to users. An article can be searched … Continue reading →

Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365 | Tagged , , , | Comments Off on Knowledge Base Article and Article Templates (Episode 21)