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Tag Archives: dynamics crm
Knowledge Base Article and Article Templates (Episode 21)
Knowledge Base is a collection of articles that are used by the service team to solve customer cases or provide information. An Article Template provides structure and determines how the Article is displayed to users. An article can be searched … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged customer service, dynamics 365, dynamics crm, Knowledge Base Article and Article Templates
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