Tag Archives: dynamics365

Considerations for Case Creation Automation (Episode-06)

Posted on October 6, 2019 by Paresh Sharma

<–Previous Episode Organizations often prefer that cases be created automatically in specific instances. For example, your organization might have an email alias like [email protected] that it uses for support requests. For any email requests that are sent to that alias, … Continue reading →

Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365 | Tagged case creation automation, considerations, customer service, D365, dynamics, dynamics365 | Comments Off

Dynamics 365 – Enable Folder Tracking

Posted on May 18, 2019 by Paresh Sharma

This video describes how to Enable Folder Level Tracking in Dynamics 365. Also See: https://youtu.be/ZSMFg_HY2Hk

Posted in D365 Customer Engagement (CRM), Microsoft Dynamics 365 | Tagged crm, dynamics365, enable folder tracking | Comments Off