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Tag Archives: Merge Cases
Merge Cases (Episode 20)
There might be a situation where multiple cases are related to the same issue; In such cases instead of handling them individually, you can merge those cases and provide the solution. Note the following points: When merged, all the open … Continue reading
Posted in Business Central, D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged customer service, D365, dynamics 365, Merge Cases
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