-
Support
-
June 2025 M T W T F S S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 -
-
Latest Posts
- How to identify if a row was created or modified in power automate flow and “Switch” accordingly?
- How to work around Business Closure time zone discrepancy?
- How to hide +New option from lookup fields in D365?
- How to work with custom help panes and guided tasks?
- How to work with Global Custom Help URL & Table Help URL?
-
-
Tag Archives: work with cases
Case Management Work With Cases Scenarios (Episode 09)
<–Previous Episode Let’s see how case management features can be used to resolve a case that a customer has submitted. Nancy Anderson is a customer who works for a company named Adventure Works. She calls a central dispatcher to report … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged customer service, dynamics 365, work with cases
Comments Off on Case Management Work With Cases Scenarios (Episode 09)