Tag Archives: Create and Manage KB Article Templates

Create and Manage KB Article Templates (Episode 22)

Posted on January 9, 2020 by Paresh Sharma

Setting up a comprehensive knowledge base is the key to increased customer satisfaction and improved productivity. A knowledge base is created to help the customer service reps with solutions to the most common issues, so that they can assist customers … Continue reading →

Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365 | Tagged , , | Comments Off on Create and Manage KB Article Templates (Episode 22)