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Tag Archives: Manage Case List and Views
Manage Case List and Views (Episode 13)
A Case is a single incident of service raised by the customer. It can be an issue, query or a feedback. The customer service representative will work on this incident and try resolving the case. A Customer (Account or Contact) … Continue reading
Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365
Tagged customer service, dynamics, dynamics 365, Manage Case List and Views
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