Tag Archives: Manage Case List and Views

Manage Case List and Views (Episode 13)

Posted on December 23, 2019 by Paresh Sharma

A Case is a single incident of service raised by the customer. It can be an issue, query or a feedback. The customer service representative will work on this incident and try resolving the case. A Customer (Account or Contact) … Continue reading →

Posted in D365 Customer Engagement (CRM), D365 Customer Service, Microsoft Dynamics 365 | Tagged , , , | Comments Off on Manage Case List and Views (Episode 13)